Receipt.

The receipt will contain a summary of the sale from a glance. You can find some crucial information on the receipt for processing the refund.

1. Receipt summary.
   1. Order number and date of purchase.
   2. The product that was purchased.
   3. Store it was purchased from.
   4. Number of products that were purchased.
   5. Shipping method set by the seller/vendor.
   6. Processing period.
   7. Gross total.
   8. Net total.
   9. Admin fee.
   10. Buyers shipping address.

Refund request.

When a refund is requested, it will appear as a ticket under the support tab.

2. Click the support tab to view the ticket.
3. The dashboard will show the following information.
   1. Ticket number.
   2. The reason for refund request.
   3. Buyers message.

Full refund.

7. Choose which type of refund you would like to process.
   • For partial refund please refer to step 9.
8. Enter the refund request reason.
   • Click submit.

Partial refund.

9. Choose partial refund from the drop down.
10. Enter the quantity of the items that you would like to refund, i.e if a buyer purchased 5 items and you are only refunding 3.
11. Enter the partial refund amount.
12. Enter the reason for the refund.
    • Click submit.

View refund.

To view the refund from the dashboard, please follow the steps below.

13. On the dashboard page, click the refund tab.
14. From the drop down, select approved.
15. Once the results are populated, identify the correct order by the order number and then click it.

Full Refund Details.

16. For Full refund, the amount will be reflected as follows.
17. The details such as order number, the date of the refund and the reason for the refund.

Partial Refund Details.

16. For a partial refund,
    1. The amount will reflect as shown below.
17. The details such as order number, the date of the refund and the reason for the refund.

Dashboard Refund Summary.

18. Click Order on the dashboard page to view the refund summary.
19. See below images for full and partial refund.
    1. Full refund will show 0.00 under gross sales column – 19a.
    2. Partial refund will show the remaining balance under the gross sales column – 19b.

Close Support ticket.

20. Enter a message to inform the buyer and of the request completion.
21. Choose close from the dropdown unless the request is incomplete and you are still communicating with the buyer.
22. Click send.

We hope our how to process a refund guide was informative and helpful. Please visit our Resource Center or Contact us if you need any more information.