How to request a payment of your sales.

Hooray! You have made a sale and completed the order successfully. What next? Once the payment has matured, now you are wondering how to request a payment. No worries, we have you covered. Here is an easy step by step guide on how to request a payment.

Table of Contents.
How to request a payment.
Access order summary.
  1. Click the order tab.
  2. Identify the order number.
  3. Earning summary gives you a snap shot of your sales details. (See 15a-c)
  4. Ensure that your order is complete. A complete order means that the item purchased has already been shipped. If you see a check mark/tick, it means the order is indicating that it is still being processed. Therefore, you have to click the check mark/tick to complete the order.

Access payments.

  1. Click the payment tab from the menu.
  2. Select Withdrawal tab on the top right corner of the page and click.

Request a payment.

  1. Identify the order and click it, for the check mark/tick to appear.
  2. Click request.
View request summary.
  1. Click the order number to view the payment request summary (see step 12a-c).
  2. To download the Earning invoice, click the icon.
    1. Pending approval earning invoice will show the following details; (See image)
      1. Invoice number, payment and request method.
      2. The request approval status, whether pending or paid.
      3. Order number.
      4. Gross payment amount.
      5. Net payment amount.
    2. Paid earning invoice. (See image)
  3. This space will show your payment preferences. If you requested to be paid via PayPal or Bank Transfer, all the details will show below. Please make sure your payment details are accurate before requesting a payment.
Request ticket details.
  1. Ticket request details will reflect the following;
    1. Order number.
    2. Payment method, i.e Bank transfer or PayPal.
    3. The net total amount after deductions, ie. commission and processing fees.
Declined payments.

Although not common, a payment can be declined for a number of reasons, i.e purchaser has an issue with order, an error in the invoice due to a partial or full refunds. etc.

  • A declined payment can be resubmitted once corrected.
  1. Declined payments appearance on your dashboard.
Approved payments.
  • An approved payment will reflect as shown below.
Earnings Summary.
  1. The earning summary will show the following details;
    1. Unpaid payments not yet requested by the seller/vendor.
    2. Successfully processed payments.
    3. Requested payments but not yet approved.

We hope our how to process a refund guide was informative and helpful. Please visit our Resource Center or Contact us if you need any more information.

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