How to request a refund.

There are various reasons that one may choose to request a refund. For further information, please visit FAQs  and the seller’s policy to find out if your purchase qualifies for a refund.

Already confirmed?  Great! Here is a step by step guide on how to request a refund from the seller.

Table of contents.
How to request a refund.
To access the order.
  1. Click the Account icon on the top left corner of the screen.
  2. Click My Account on the drop down.
Access the support page.
  1. Click Orders to open the order page.
  2. Identify the order number.
  3. Click support tab to request a refund.
Refund request details
  1. Click Category and choose your subject on the drop down. i.e Damaged item received.(6a)
  2. Click priority and choose the urgency of your request from the drop down. i.e Medium.(7a)
  3. State the reason of your request.
  4. Click Submit.
View the support ticket.
  1. To view your request, click Support Ticket from Menu.
  2. Identify the ticket request number.
  3. Click view to open the ticket page.
Ticket details.
  1. The details in the ticket.
    1. Ticket number.
    2. Priority of the request, i.e general, low, medium and high etc.
    3. The item that was purchased.
    4. The seller/vendor that you purchased from.
    5. Order number.
    6. Reason for refund request.
    7. Seller/vendor’s response message.
View refund summary
  1. Click orders.
  2. Identify order number.
  3. Click view.

Please verify the seller’s refund policies.

  1. Refund summary will show the processing timeline.
  1. Refund summary also reflects the amount refunded.

We hope our how to request a refund was informative and helpful. Please visit our Resource Center or Contact us if you need any more information.

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